Our client are a Multinational Logistics/Freight Forwarding solutions provider who possess a global network of branches, partners, leading suppliers leveraging their expertise in customs regulations and logistics to facilitate efficient and secure cross-border transactions for its clients.
As a Senior/Key Account Manager, you will manage and grow relationships with key clients to maximize revenue and oversee the entire account management process, from onboarding new clients to maintaining long-term partnerships. This role requires a deep understanding of the logistics and freight forwarding industry, excellent communication and negotiation skills, and a strategic approach to account management.
Client Relationship Management:
Build and maintain strong relationships with key clients, acting as their primary point of contact.
Understand clients' business needs, goals, and challenges to provide tailored logistics solutions.
Regularly communicate with clients to ensure their satisfaction and address any concerns or issues promptly.
Develop a deep understanding of clients' industries and supply chain requirements.
Account Growth and Retention:
Identify opportunities to expand business with existing clients by up-selling and cross-selling additional services.
Collaborate with internal teams, such as operations, sales, and customer service, to deliver on clients' expectations and meet their needs.
Develop account growth strategies, including identifying new market segments, analyzing competition, and implementing targeted sales initiatives.
Monitor competitors' activities and market trends to identify risks and opportunities for the company.
Contract Negotiation and Pricing:
Negotiate contracts and pricing agreements with clients to ensure profitability and competitive pricing.
Collaborate with pricing and finance teams to develop pricing strategies that align with clients' needs and market conditions.
Conduct regular contract reviews to identify areas for improvement and renegotiation.
Performance Monitoring and Reporting:
Track and analyze key performance metrics for assigned accounts, such as revenue growth, profitability, and customer satisfaction.
Prepare regular reports and presentations to communicate account performance to senior management.
Proactively identify and address any issues or challenges that may impact client satisfaction or account profitability.
Market Research and Business Development:
Stay up to date with industry trends, market conditions, and regulatory changes that may impact clients' logistics needs.
Identify new business opportunities and potential clients through market research and networking.
Collaborate with the business development team to pursue and secure new accounts.