The DC General Manager has total responsibility for and oversees operations in a bulk distribution center. The purpose of this position is to direct a high performing team that is responsible for handling product safely, efficiently, and effectively as it moves through the facility. The DC General Manager works with leaders to monitor production volume by developing and executing daily and weekly operational plans and provides direction to Operation Managers and Supervisors who assign or reassign operations Team Members to product related tasks involving receiving (put-away) and picking (order-fill), shipping product, or performing other tasks. The DC General Manager must respond quickly to changing work flow conditions and contribute positively to the facility's key performance indicators. This role must also mentor and build a culture of safety among Team Members to achieve a safe working environment. Additionally, the DC General Manager works closely with corporate support teams including Transportation, Inventory Planning and Fulfillment, Finance, and IT. The DC General Manager is responsible for multiple shifts spanning up to seven days a week.
JOB DESCRIPTION
Essential Functions:
* Serves as the on-site management and leader of a Bulk Distribution Center (DC).
* Responsible for the execution of all functions at the facility, including: the daily, weekly and annual operational planning and execution to meet distribution center, XDT and store service requirements.
* Recruit, train, and manage up to a 250 employee workforce on multiple shifts.
* Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, terminations, I-9 verification, unemployment claims, and workplace accommodations.
* Recruits, hires, trains, develops, and retains effective shift management teams.
* In conjunction with HR, develops, implements, and measures effectiveness of associate training programs.
* Evaluates staffing needs to meet daily demand; works with the Operations Managers and Supervisors to move personnel to meet the daily priorities and inventory flow; monitors regularly and makes adjustments as needed.
* Communicates effectively with Operations Managers and Supervisors regarding business objectives, safety issues, current issues, upcoming events and demand for the day.
* Sets Operations Managers and Supervisors up for success; to achieve or exceed key performance indicators, safety, performance and budget targets.
* Manage relationships with the distribution centers, local community, suppliers to the facility, and corporate constituents of the facility.
* Develop and nurture a positive, focused, and productive work environment for all Team Members.
* Ensure all corporate policies and procedures are adhered to and that short and long term plans are implemented.
* Expected to be effective stewardship of Lowe's corporate resources.
* Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback.
* Build collaborative, cross-functional relationships.
* Delegate tasks and decisions; fostering open dialog amongst team members.
* Work closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
* Manage designated work stream to meet customer and business needs by translating business plans into tactical action items.
* Align team efforts by building accountability for and measuring progress in achieving results.
* Identify and address improvement opportunities and lead facility through change.
* Ensure all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean and well organized.
* Analyze current procedures and initiate new ideas to improve productivity and efficiency.
* Identify cause(s) of product loss and take corrective action as needed.
Minimum Requirements:
* Bachelor's Degree - Supply Chain Operations or a related field, or equivalent combination of education and experience
* 3-5 years' leadership experience with direct reports, including experience leading managers
* 8-10 years' operations experience in a large volume center environment
* 1-2 years' Experience in creating and managing a budget
* Working knowledge of Excel, Word and Access
Preferences:
* Lean Six Sigma Certification (yellow belt or above) - IASSC
