KEY RESPONSIBILITIES
- Leading and developing order administration team (8 FTE)
- Managing all aspects of order administration, including and not limited to: handling of claims and returns, order processing, monitoring of delays and availability
- Creating more efficient methods of working within the performance of the team
- Ensuring maximum customer satisfaction, accuracy and efficiency in order management
- Responsible for shipping in both monthly and quarterly targets
- Creating and tracking KPI's to meet and exceed company targets
- Improve supply chain responsiveness
- Developing cross function projects at national and regional levels
- Building internal and external relationships, and determining customer service requirements
KNOWLEDGE AND PERSONAL ATTRIBUTES:
Personality:
- Strong leadership skills with ability to motivate and organise support staff
- Creative and able to cultivate new ideals
- Excellent communication skills both verbally and written form
- Ability to translate technical details to simple form
- Solution orientated, self driven and resilient
- Keen for new experiences, career development, responsibility and accountability
Specific Job Skills & Competencies:
- Proven success in customer service and supply chain management position
- Experience and deep understanding of EDI order processing
- Well developed data analysis skills
QUALIFICATION & EXPERIENCE:
- Bachelor's degree or equivalent, preferably with focus on supply chain management
- Experience in order administration/customer service within a sales oriented company (5+ years)
- Excellent knowledge of SAP (R3 and strong IT skills in Microsoft Office -especially Excel)
- Strong analytical skills
- Experience in management of complex e-commerce customers preferred
- Fluent English and Fluent German